You have been introduced to a lot of complaints on Banfield pet hospital. The overwhelming number of these testimonials can really have one feeling emotional and concerned. Before you jump into conclusions, here is a short summary of some of the most common complaints of Banfield customers:
There are cases of pet deaths. There are an alarming number of Banfield pet hospital complaints centering on the accidental or unexpected death of pets. Some can even be as extreme as the pet owner who brought his pet to have its leg checked in the morning only to come back a few hours to see his pet on its deathbed. The causes of death seem to point to one thing—wrong diagnosis and wrong procedures.
Rates of procedures can go up and up and up. Most of the complaints pointed out that the vets as well as the staff of the pet hospital recommend a number of procedures that needs to be done. This is yet another of the most typical Banfield pet hospital complaints that you’ll hear from unsatisfied customers. In fact, some customers are even questioning if the procedure is really advisable for their pets. The usual reason you’ll get from the Banfield vets is that one procedure must be done after the other to ensure a positive outcome. But the truth is, not all of these treatments are really needed. The poor client, on the other hand, will have to deal with unimaginable medical expenses because of this.
Pet records have errors or incomplete. If you are bringing in two pets at the same time, there is a great chance that their records get mixed up by the staff. This has happen a lot to most of Banfield clients. Some worse scenarios featured their pets getting procedures that are recommended to a different pet. It is also no use to file formal complaints over the pet hospital, as the medical records of the pet seem to exclude important details, particularly those that were verbally advised by the staff or vet.
These are just some of the common scenario described by some Banfield clients. You may take a look at other complaints as well.